Store Policy
Customer Care
One small shop, and a real person reading every message. Message us through the contact page with your order number and you'll hear back from a human — usually the same day, Monday to Friday.
No phone line. We'd rather answer you properly in writing than badly on the phone. Wrong size, damaged in transit, or just not what you pictured — tell us and we'll sort it. Free size swaps and 30-day returns. The full policy is on our Shipping & Returns page.
Privacy & Safety
We collect what we need to send you a coat and nothing more: your name, email, shipping address, and your dog's chest measurement if you choose to give it. Payments are handled by our payment provider and by PayPal — we never see or store your card number.
We don't sell your details or rent them out. They go to the people who have to handle your order and nobody else. If you've joined the mailing list you can leave from any email we send, and if you'd like us to delete what we hold on you, ask through the contact page and we will.
Wholesale Inquiries
We're a small family shop, so we aren't set up for wholesale yet. If you run a grooming shop or a small pet store and want to talk about a bulk order anyway, message us through the contact page — we'd rather hear from you early than not at all.
Same if you run a rescue. Coats that come back to us get washed and passed to Northwest rescues rather than resold — if you'd like some, ask.
Payment Methods
- Credit / Debit Cards
- PayPal (including Pay Later)
- Apple Pay
- Google Pay
- Venmo